Remain sitemap error

#468158
Viewing 10 replies - 1 through 10 (of 10 total)
  • Md. Sakib Khandaker

    3 years, 1 month ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    I checked the sitemap URL of your website and it appears to be blank on my end and this is why you’re encountering the errors on GSC and sitemap validator as well.
    https://i.rankmath.com/i/Sx65Fu

    What you’re probably seeing is the cached version of your sitemap. Please try clearing your browser’s cache or try visiting your sitemap URL using your browser’s incognito mode.

    I can see that you’re using NitroPack plugin currently. Can you please confirm if you’ve excluded your sitemap from NitroPack plugin? If not, please try excluding your sitemap URL by following the guide I’ve shared below:
    https://help.nitropack.io/en/articles/3406180-excluded-urls

    If the issue still persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Victus Webmaster

    3 years, 1 month ago

    Rank Math free

    Hi, I really apreciate yourtime for helping me.

    1. I disconnected my website from Nitro Pack
    2. I disabled plugins and theme

    I´m still getting an empty sitemap

    Check this loom: https://www.loom.com/share/46d33cc9539b42a5bfa02859525880c9

    Jeremy

    3 years, 1 month ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Victus Webmaster

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Victus Webmaster

    3 years, 1 month ago

    Rank Math free

    Hi.
    I want to share something with you.

    I created a Sitemap mannually, and it worked with Google Search Console
    https://enterexdiabetic.com/sitemap.xml

    But, I really want it can works with rank math.

    Nigel

    3 years, 1 month ago

    Rank Math business

    Hello,

    When I checked your Rank Math main sitemap, it displayed without errors. You can now use the default Rank Math sitemap (https://enterexdiabetic.com/sitemap_index.xml) in Google Search Console. Screenshot:

    If the sitemap stops displaying again, please check the following URL as it may show what error is affecting your sitemaps: https://enterexdiabetic.com/?sitemap=1

    Hope that helps. Please let us know if you have questions.

    Victus Webmaster

    3 years, 1 month ago

    Rank Math free

    Hi.
    I´m still gettin the issue.

    Check this loom: https://www.loom.com/share/2f762202674f4271ab3a01e649e7ad8f
    The URL you gave me shows an error and, I added the index sitemap on Google Search Console and still is empty

    Md. Sakib Khandaker

    3 years, 1 month ago

    Rank Math agency

    Hello,

    Can you please try clearing your browser cache or try viewing sitemap using your browser’s incognito mode to see if it’s loading? As I can see that your sitemap is loading perfectly fine from my end.

    sitemap

    Also, please try clearing your website cache, including any server level caches present. Once done, please try re-submitting your sitemap to GSC to see if that works for you.

    Looking forward to helping you.

    Thank you.

    Victus Webmaster

    3 years, 1 month ago

    Rank Math free

    Hi.
    I did it, cleaned my cache but GSC still don´t recognice the rank math Sitemap, but the manual sitemap do https://enterexdiabetic.com/sitemap.xml

    If I validate the manual XML it´s ok https://www.xml-sitemaps.com/validate-xml-sitemap.html but, if I try to validate the rank math sitemap, I see an issue message

    Jeremy

    3 years, 1 month ago

    Hello,

    Upon checking your sitemap page, I saw a blank page. After further investigating your sitemap I found 2 issues on my end:

    1. It seems your sitemap is still heavily cached. After flushing the sitemap cache, the content of the sitemap appears right away. Kindly check with your hosting provider if you have other server-level caching services like Cloudflare and ask them to clear the sitemap cache and ensure the sitemap path is excluded.

    2. All of your 4 sitemap URL variations don’t redirect to a final variation as you can see in my screenshot below:

    sitemap

    Please follow this guide and redirect to a final variation:
    https://rankmath.com/kb/couldnt-fetch-error-google-search-console/#num-5-4-redirect-all-three-other-versions-to-your-preferred-variation

    Looking forward to helping you with this one.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Remain sitemap error’ is closed to new replies.