Hi,
Thanks for getting in touch with us.
Please make sure that you have verified the correct version of your website on the Google Search Console (http or https, www or non-www).
Then, please make sure that the Google account you used to connect your Google Search Console profile is the same one you have used to verify your domain on GSC.
If it still doesn’t work, we have found that using a different Google account to verify your domain and connect your website usually works. Or, you can try using the Google Site Kit if it still won’t work and disable the Search Console inside Rank Math by going to WordPress Dashboard > Rank Math > Dashboard
I hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
In the earlier ticket I’ve referenced I ended up having to use the second email. This is what I am suspecting is the problem.
The Google Site Kit isn’t really a solution because half of RankMath wasn’t functioning with the search console disconnected.
Since my initial post for this ticket I’ve noticed that there is more than one page with weird RankMath feedback. I had the numbers changing in response to my edits, but then they stopped changing, leaving the old numbers frozen. Now I have two pages where the meta, keyword and snippet match but it’s not being acknowledged. Other pages do. Is it usually this erratic??
I will review the Google account connection but really wish one of you would take a look. This inconsistency is feeling like a bug.
Thank you
Hello,
Yes, please, check the Google account connection. But we will be happy to take a look. To do that, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I’ve just tested a few posts and pages but I cannot reproduce the non-updating page score. Could you please share a link to the page where you are seeing the issue so that we can test this further?
Looking forward to helping you. Thank you.
I tried to explain this— I think I fixed the non-updating page score when I updated the gmail account connection. However, the console is still not tracking with any of the page view data.
Hello,
Thank you for contacting Rank Math today.
I have accessed your site and it seems the search console started tracking your site a few days ago(I assume that’s when you updated your gmail account) and now all seem to be well set. Please let us know if you are still facing this issue on n your end.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
