Hello,
We apologize for the frustration you’re experiencing regarding the renewal of your plugin. We understand how important it is to be informed about such charges, and we appreciate you bringing this to our attention.
Typically, renewal notifications are sent out prior to the charge, but we understand that this may not have happened in your case. If you would like to discuss this further or if you need assistance with your account, please reply to this ticket, and a human agent from our support team will take over and assist you.
Thank you for your understanding, and we hope to resolve this issue for you soon.
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
I would like to get this solved as I am not using the plugin as I am about to close my website.
Unfortunatly I can’t remeber which original mail i used but the website in question is velowearcycleclub.dk
Regards
Michael
Hello,
Thank you for contacting the support.
The subscription was purchased using the email address we inserted in the Sensitive Data section of this ticket.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email to the registered email address 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
Let us know, we’re looking forward to helping you with your refund request.
Its a very strange policy i looked all place for which e-mail were used and was not able to find it.
This should be more clear in the plugin.
I really can’t understand what you persisk of charging for something that i am not using
Regards
Michael
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
