Hello,
We apologize for the issue you are facing with your payment transactions. Here are a few troubleshooting steps you can follow to resolve the payment failure:
-
Ensure Your Card Supports International Payments: Make sure that your credit or debit card supports subscription payments and is approved for international transactions in US dollars ($).
-
Check Payment Method Compatibility: Ensure that you are not using a prepaid card, as Rank Math only accepts credit or debit cards.
-
Turn Off VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off, as this can sometimes cause payment issues.
-
Contact Your Bank: If the above steps do not resolve the issue, we recommend contacting your bank to understand why the payment is being blocked and request them to approve it from their end.
If you continue to experience difficulties, please reply to this ticket with any error messages you receive or a screencast of the issue, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.
Let us know how it goes. Looking forward to helping you.
Hello Rakibuzzaman Siam,
We have added another card successfully. So now please help us to renew our subscription to “Rank Math PRO.”
