Hello,
We apologize for the issue you are facing with using your Content AI credits. The error message "Please connect your account to use the Content AI" typically indicates that your Rank Math account is not properly linked to your website or that there may be a configuration issue.
Here are a few steps you can take to resolve this issue:
-
Check Account Connection: Ensure that your Rank Math account is connected to your website. You can do this by logging into your Rank Math account and navigating to the Connected Websites section. Make sure your website is listed there.
-
Enable Content AI Module: Make sure that the Content AI module is enabled in your Rank Math settings. You can check this by going to your WordPress dashboard, then navigating to Rank Math > Dashboard, and ensuring that the Content AI module is activated.
-
Re-login: Sometimes, simply logging out of your Rank Math account and logging back in can resolve connection issues.
-
Check for Updates: Ensure that you are using the latest version of the Rank Math plugin. An outdated version may cause compatibility issues.
If you have followed these steps and are still experiencing issues, please reply to this ticket with your site URL, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
