Refund was not received yet!

#659374
  • Resolved Sebastian
    Rank Math free

    Hey guys,

    we claimed a refund one month ago. But we did not receive any payment yet.

    Please check.

    Former support ticket: #636227

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you so much for getting in touch.

    We were waiting for your response to the last ticket. But as requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

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