Refund requested

Hello,

Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

We do not see any subscription on the account you used to create this ticket. Perhaps you had purchased the subscription with a different email.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

We need to see the order number that starts with RANKMATH2#####-####-#####

If you don’t mind us asking, is there any particular reason why you wish to cancel your subscription? Perhaps there’s something we can help you with? We really appreciate your feedback.

We really look forward to hearing back from you. Thank you.

Hello,

We have found the subscription under the email address added to the sensitive data section.

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

Don’t hesitate to get in touch if you have any other questions.

Hello,

We are glad we could address your concern.

Please feel free to create a new forum topic if you do have another question in the future.

It will be our pleasure to assist you again.

Thank you.