Dear Rank Math Support Team,
I am extremely disappointed with the service provided by Rank Math SEO Content AI, which I purchased on November 24, 2024. The service failed to meet even the most basic expectations and provided no real value for the amount I paid.
I feel that I have wasted both my time and money on a product that does not deliver on its promises. Therefore, I am requesting an immediate refund of the full amount paid without any delay.
Here are the details of my purchase:
• Invoice ID: RANKMATH241124-5103-58166
• Payment Date: November 24, 2024
• Amount Paid: $39.00
I expect a prompt resolution to this matter and would like the refund to be processed immediately. I will not accept any excuses or delays in handling my request.
Looking forward to your swift response.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
