Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
As for the change in the pricing, this decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. We can partially refund your purchase to match the previous price you pay. Just let us know here if you want us to proceed with that.
Looking forward to helping you.
Thank you for your prompt and detailed response. I appreciate you explaining your refund policy and the rationale behind the price increase.
I understand that the refund policy does not typically extend to renewal subscriptions and that a reminder email was sent. I apologize if I missed the renewal notification email, it’s possible it was filtered into my spam folder.
I also appreciate the explanation regarding the price increase and the links to the relevant information.
I am grateful for your offer to provide a Full refund to match the previous price I paid. Yes, please proceed with that refund.
Thank you for your understanding and for making an exception in my case as a loyal customer.
Hi Jeremy,
Thank you again for your prompt and detailed response.
I appreciate you reiterating the refund policy and the explanation regarding the price increase. As mentioned, I understand the policy and the rationale.
I am very grateful for your offer to provide a full refund matching the previous price I paid. Yes, please proceed with that refund at your earliest convenience.
Thank you for your understanding and for making this exception for me as a loyal customer. I value your consideration.
Sincerely,
Hello Jeremy,
Thank you for your detailed response and for making an exception for me. I appreciate that. Yes, please proceed with the partial refund to match the previous price I paid.
I understand the reasons for the price increase, but it no longer aligns with my budget. Please process with the cancellation.
Thank you for your understanding.
Hello,
Thanks for staying with Rank Math.
We have escalated your request for a partial refund with our accounts team to match the old pricing, and we shall hear from them soon.
Lastly, we noticed that you have two different accounts, this one (free) and the other one with PRO subscription, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello Princess,
Thank you for escalating the refund request. I appreciate the update and look forward to hearing from your accounts team soon.
Yes, I would like to merge the accounts. Please use a************@g******** as the primary email.
Thank you.
Hello,
We have refunded $12 back to your payment source to match the price for the first year.
Please note that moving forward, this discount will not be available, and this was just a one-off option.
Thank you.
HI Miguel,
Thank you for the $12 refund. I understand the discount was a one-time offer.
To confirm, I will still have Rank Math Pro active until March 30, 2026, correct?
Please proceed with merging the accounts, using a************@g******** as the primary email.
HI RankMath Support,
Thank you for the $12 refund. I understand the discount was a one-time offer.
To confirm, I will still have Rank Math Pro active until March 30, 2026, correct?
Please proceed with merging the accounts, using a************@g******** as the primary email.
Hello,
Yes, the subscription is valid until March 30th of next year.
We also merged the accounts as per your request.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
