Hello,
We apologize for the issue you are facing regarding the charge for Content AI. Thank you for bringing this to our attention.
Rank Math offers a 30-day money-back guarantee for new customers, and if you feel that the product doesn’t suit your requirements, you can claim your refund within that period. Since you mentioned that the Content AI was not used, we can certainly assist you with processing your refund request.
To proceed with the refund, please reply to this ticket confirming that you would like us to process it, and we will take care of it promptly.
If you have any further questions or need assistance with anything else, please let us know!
Sources:
Rank Math Refund Policy » Rank Math
Yes, I would like to have the refund processed.
I am confused because I no longer have a Rank Math Pro subscription but it’s not supposed to expire until the 28th of February. I didn’t cancel it and wondered if my response about the refund was received; I was told to verify that I wanted the refund for Content AI and I did. So can someone please explain why my Rank Math Pro is gone?
Hello,
Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.
Your Rank Math PRO subscription started February 7, 2024 and is set to renew after a year.
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing
It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
