Refund request

#377343
  • Resolved David A
    Rank Math free

    Hi,

    I have just purchased Rank Math pro but have discovered it does not work with GA4 properties and we cannot recreate/use the older GA3 properties just for the purpose of Rank Math.

    Therefore can you please refund this order, my account is 9**@9********

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    The GA4 API is still in the beta phase. You can confirm that here: https://developers.google.com/analytics/devguides/reporting/data/v1

    We already have a working PR internally that uses the beta GA4 API and we are waiting for Google’s confirmation to use their API in production. As soon as we get the confirmation we will release the update for everyone. Currently, no other SEO plugin offers GA4.

    And if you don’t want to create the universal property then you can still use all other features of Rank Math except fetching the search traffic from your GA account.

    Let us know if you still want a refund and we will process it for you.

    Hi,

    We would like the refund please, we might look into Pro again later on once GA4 is available.

    Please can you confirm once the refund is made.

    Thank you

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Hope this helps.

Viewing 3 replies - 1 through 3 (of 3 total)

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