Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
Please let us know. We are here to assist you with your request.
Hi,
Thanks for fast reply.
Nope didn’t received it otherwise I would have cancelled because we are stopping our activity as said in my previous mail. Not receiving it does not mean it’s your fault of course. Maybe SPAM or else.
Anyway the result is still the same for us, a refund could be very nice to help us.
Regards,
Clément
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
