Refund of CONTENT AI

#844031
  • Resolved Chris Savage

    1 year, 4 months ago

    Rank Math free

    Hi,

    I have purchase Content AI by mistake, can you refund please?

    I have just purchased PRO which includes what I need for my wordpress e-commerce site.

    Thanks,
    Chris

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ike

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    We can see the Rank Math PRO subscription on your account. However, we only see the Content AI starter 15-day trial that comes with the Rank Math PRO subscription.

    You can cancel the trial by following this guide: https://rankmath.com/kb/cancelling-content-ai-trial/

    Were you charged for Content AI?

    We look forward to hearing back from you.

    Thanks.

    Chris Savage

    1 year, 4 months ago

    Rank Math free

    Hi,

    I have been charged for Content AI Starter x 1 $71.86 Subscription renews every 1 year. Next charge: 08/08/2024
    ($71.86)
    I have also been charged for RANKMATH PRO $83.88 Subscription renews every 1 year. Next charge: 24/07/2025 (US$115.06).

    I am running an e-commerce store and want RankMath to complete all of my product keywords and metadata automatically, but CONTENT AI does not have the capability, so I purchased RankMath PRO.

    Can you refund CONTENT AI please asap?

    Thanks,
    Chris

    Princess

    1 year, 4 months ago

    Hello,

    As requested, we have initiated a refund on your Content AI Starter Plan. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Refund of CONTENT AI’ is closed to new replies.