Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We are aware of this issue and our team is currently working on fixing this. Rest assured that our team is resolving this on a priority basis.
However, if you wish to proceed with your refund request, just let us know here and we’ll gladly honor your request.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
