Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
We would love an opportunity to resolve this issue for you.
You can follow the steps in this guide to restore the Content AI functionality: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, let us know the prompt or response you get when trying to refresh Content AI units and the URL of the affected site so we can check from our end.
We offer a 30-day refund opportunity to our users, if you want us to explore that instead, let us know and we will do the needful.
We look forward to hearing back from you.
Thanks.
your team already did that. if it is this complicated then i can’t do it. please just refund the money
Hello,
We can see that our Accounts team has already initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
