Refund and Subscription Cancellation

#390959
  • Resolved Manoj
    free

    Hi Team,

    I am not using the plugin actively and I just saw the charge on my card. I definitely like to purchase your plugin at a later point when my projects are ready. Could you please refund the current subscription charge please.

    Thanks a lot.

    Regards,

    Manoj

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support.

    Sorry to disappoint, but our refund policy does not extend for the renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know, we are here to assist.

    Hi Jaideep,

    I just rechecked my mailbox and the reason I missed is your email for renewal is because the email has landed in spam which is why I missed the same.

    Could you please reconsider as this refund can help me pay someone else and get something more useful as I am not using Rankmath.

    Again, I should have checked the spam. How “fool” of me.

    Hello,

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 3 replies - 1 through 3 (of 3 total)

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