Hello,
Thank you for contacting support.
You cannot see the ticket because it was opened in the PRO section of our forums.
Having said that, the refund has been processed and you should see it reflected on your payment source shortly.
Don’t hesitate to get in touch if you have any other questions.
Hello,
We are glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
