Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
We offer a 30-day refund window for all our subscriptions and will do what is needed once you confirm your desire for a refund in your next reply.
We, however, would like to know what issues you are facing with the Content AI module and if there is any way we can rectify it.
Are you unable to generate content with the feature?
We anticipate hearing back from you.
Thanks.
I am writing to request a refund for my recent purchase of the Pro version. Unfortunately, I have encountered numerous issues that have made the Pro features completely unusable. Despite activating the Pro version, every time I attempt to access any Pro feature, I am redirected to the pricing page with a prompt to purchase the Pro features again. This has been incredibly frustrating and disappointing.
Specifically, I tried to use competitor schema markups, but your software wouldn’t allow me to do so, which is not only inconvenient but also extremely annoying. The user experience has been far from satisfactory, and I find the software to be anything but user-friendly.
Given these persistent issues, I have no intention of continuing to use your service, even the free version. I kindly request a full refund for the Pro version as it has not met my expectations in any way.
Thank you for your prompt attention to this matter. I look forward to your swift resolution.
Best regards,Emmanuel
Hello,
We sincerely apologize for your experience, however, there seems to be some confusion. It appears the subscription you purchased is a Content AI Starter subscription, instead of a Rank Math PRO subscription. They are different and independent products.
That is probably why you are unable to access the Rank Math PRO plugin and subscription. If you had actually purchased the Rank Math PRO subscription in addition to the Content AI subscription, then perhaps you had accidentally done that with a different email address, consequently the PRO subscription is not on this account you opened this ticket with. We only see the Content AI starter subscription on this account.
Can you please search and forward the Rank Math PRO receipt from FastSpring.com so we can locate the transaction? You can use this tool in case you want to share a screenshot with us: https://imgur.com/upload
We look forward to hearing back from you.
Thanks.
Hi It appears i have content AI, not Rank Math SEO. Following is the the order reference number RANKMATH240816-6796-46281. The email associated with the a/c e*****************@g********. As I do not want content ai I would like to request a refund. https://imgur.com/a/7iU25ag.
Best regards,
Emmanuel
Hello,
As requested, we have initiated a refund on your Content AI Plan. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
If you intend to purchase the PRO plugin, please do so here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
