Hello,
Thank you for contacting the support.
I checked the order reference you shared but I can’t seem to find it in our system. Can you please share the email address you used to purchase the subscription so we can locate it?
As for your renewal refund request, sorry to say, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.
Hi Jeremy,
Thank you for your reply. I used the email address a****@b************* for your plug-in subscription.
Thank you for clarifying your refund policy as well. I suppose I’m asking for a special consideration then, given that I emailed you exactly on the day I saw the charge come through. I am sure a refund of $59 is possible for a large company such as yours, and would make a huge difference in my life right now, for something that I have not used for 2 years.
Thank you kindly,
Jana
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
