Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please share the email address and order id of your PRO subscription? The account that you have used to open this ticket doesn’t have a PRO subscription.
Looking forward to helping you.
Hi,
My email id is m**********@g********
I can’t see order id.
Do you see any invoice in my account ?
Hello,
There is no purchase made with the email address that you have shared. Please share the transaction id or the last four digits of the card that you used to purchase the PRO so we can find your order.
Looking forward to helping you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
