Hello,
We apologize for the issue you’re facing. To proceed with your request for a refund, please let us know if you would like us to process it. Once the refund is completed, you can purchase a new subscription on the correct account.
For more details on our refund policy, you can refer to this article: Rank Math Refund Policy.
Thank you for raising this concern, and we look forward to hearing back from you!
Sources:
Rank Math Refund Policy » Rank Math
Hello,
Thank you for contacting us and bringing your concern to our attention.
We can merge the accounts instead of initiating the refund. If you want us to merge your accounts, let us know which email address you wish to keep.
In case you want the refund, please let us know and we’ll do the needful.
Looking forward to helping you.
Hello,
Which option would you like us to do for you? Merge the account or refund your purchase?
Please let us know and we will do th needful.
We really look forward to hearing back from you. Thank you.
Just refund for now.
Already bought pro on may 7th on the account, and thought the new purchase would unlock all the features, you guys are very over priced
Hello,
Thank you so much for getting in touch.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
