Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that the subscription in this account has already been refunded.
Kindly see this invoice for your reference: https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH250124-6587-93179/invoice/IVE36CZQJHV5EFHNEKEHLFP5OFFI
You can see the refunded amount under Refunds and Returns.
https://rankmath.com/my-account/subscriptions/?tab=payments
Lastly, you can check your account or call your bank to verify if the amount has been reversed.
We ask for your patience regarding this matter.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Refund hasn’t yet been initiated as PayPal have not emailed me to confirm.
Payment was made in error yesterday.
Hello,
We can see your subscription was purchased on January 24, 2025, and we have already initiated the refund for this on January 25, 2025.
Unfortunately, we do not see any other transactions under this account. In case you have another Rank Math account, you can share the email address with us so that we can check this further for you.
Looking forward to helping you.
Thank you.
is it l***********@h************
Hello,
The only registered email address we know of is info@***.co.uk and all other email addresses you shared are not registered in our Rank Math account.
We shared the invoice receipt in the Sensitive Data section of this ticket where it indicates the initiation of the refund.
If the refund hasn’t been initiated for a different transaction, please share the invoice from FastSpring.com so we can locate that transaction in our system.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
