refresh ai credits?

#833535
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for reaching out to us regarding refreshing your Content AI credits. We appreciate your patience.

    To refresh your Content AI credits, please follow these steps:

    1. Log in to the account you used to purchase the Content AI credits.
    2. Visit your Rank Math account by going to Rank Math > Account > Website or use this URL: Rank Math Account.
    3. Check if you can see the correct remaining credits as shown in the screenshot below:

    Remaining Credits

    1. If the credit count is correct but not reflecting on your website, go to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account as shown in the screenshots below:

    Disconnect Account
    Reconnect Account

    1. After reconnecting your account, head over to your Content AI and refresh the credits count by clicking the refresh icon, as shown below:

    Refresh Credits

    Following these steps should help you refresh your Content AI credits successfully. If you encounter any issues or need further assistance, please feel free to let us know.

    Thank you for your understanding and cooperation.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math
    Resolving Content AI Related Issues » Rank Math

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and check if you can see the correct Content AI credits.

    If the credit count is correct on your account but not on your website, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    The URL you shared is working fine for me. Can you please try again? If it is still not working, then please share access to your website with us so we can investigate this further. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘refresh ai credits?’ is closed to new replies.