Redirects not working

#1122862
  • Russell Palmer

    1 week, 6 days ago

    Rank Math free

    Hello! I have been trying to figure out what is wrong with RankMath plugin, recently the data has not been coming through properly it seems, then little things arn’t working like my redirects. I have a suggested Redirect and i try to click it but nothing happens, also when I try to add a new redirect nothing happens. Thank you

Viewing 10 replies - 1 through 10 (of 10 total)
  • RankBot

    1 week, 6 days ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin and the redirects not working properly. Here are a few steps you can take to troubleshoot this issue:

    1. Check for Missing Database Tables: Sometimes, redirects may not save or work if some database tables are missing. You can recreate any missing tables by navigating to Rank Math SEO → Status & Tools → Database Tools in your WordPress dashboard. If the Database Tools option is unavailable, enable Advanced Mode at the top-right area of the screen. Then, click on Re-create Missing Database Tables.
      Re-create Missing Database Tables

    2. Clear Cache: If you are using a caching plugin, your redirects may not work due to cached pages. Go to your caching plugin settings and clear its cache. Additionally, clear your browser and server-level caches to ensure that you are seeing the most recent changes.
      Navigate to the settings of your caching plugin

    3. Update Rank Math: Ensure that you are using the latest version of Rank Math, as updates often include bug fixes and improvements.

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Russell Palmer

    1 week, 6 days ago

    Rank Math free

    Tried all of this, no luck.

    Reinelle

    1 week, 5 days ago

    Hello,

    Please click this button and paste the data here so we can check your site

    clipboard

    Looking forward to helping you.

    Russell Palmer

    1 week, 5 days ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    1 week, 5 days ago

    Hello,

    You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.

    If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Having an error log will help us determine what is causing the critical error.

    Looking forward to helping you.

    Russell Palmer

    1 week, 5 days ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Russell Palmer

    1 week, 5 days ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    1 week, 4 days ago

    Hello,

    The message you shared is not the error log.

    Also, it seems that Rank Math is not currently activated on your staging site.

    However, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Russell Palmer

    1 week, 4 days ago

    Rank Math free

    Can we plan a zoom or google meet to resolve this? I do not feel comfortable allowing any access like you described.

    Rakibuzzaman Siam

    1 week, 2 days ago

    Hello,

    We completely understand your concern, but unfortunately, our scope of support does not extend to chats, phone calls, or remote applications like AnyDesk, Zoom, or Meet.

    In this case, if you want, you can create a staging site for us where we can troubleshoot the issue without affecting your live site: https://rankmath.com/blog/how-to-create-staging-site/

    Looking forward to helping you.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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