redirects not working

Hello,

We apologize for the issue you are facing with the redirects not working as expected. It sounds like there may be a configuration issue or a conflict that is preventing the redirects from functioning properly.

Here are a few steps you can take to troubleshoot the problem:

1. Check Redirects in Rank Math: Ensure that the redirects you created are correctly set up in the Rank Math plugin. You can do this by navigating to WordPress Dashboard → Rank Math SEO → Redirections and verifying that the source and destination URLs are correct.

2. Review .htaccess File: Sometimes, issues with redirects can stem from the .htaccess file. You can check your .htaccess file by going to WordPress Dashboard → Rank Math SEO → General Settings → Edit .htaccess. Look for any conflicting rules that might be affecting your redirects. If you see any unnecessary rules, consider removing them.
   

3. Clear Cache Again: Since you’ve already cleared your cache, ensure that you also clear any server-side cache if you’re using a caching plugin or service. Sometimes, cached versions of pages can interfere with redirects.

4. Check for Conflicting Plugins: Other plugins may also create redirects or affect how they work. Temporarily disable other plugins to see if the issue persists.

5. Use the Redirection Debugger: If the problem continues, you can use the Redirection Debugger in Rank Math to diagnose the issue further.

If after trying these steps the redirects still do not work, please reply to this ticket with your site URL so we can assist you further. A human agent from our support team will take over and help resolve this issue.

Thank you for raising this concern, and we hope to get this sorted out for you soon!

Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Random URLs Redirecting Even When No Redirect Was Created » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Can you please share the redirection you created on your website in this structure?

Source:
Redirection Type:
Destination URL:

Or, you can share a screenshot of the redirections by using a tool like https://imgur.com/upload so that we can check this further for you.

Looking forward to helping you.

Hello,

Kindly confirm you are using the latest version of our plugin. https://rankmath.com/changelog

To make sure that our redirection module is working, please head over to your WordPress Dashboard > Rank Math > Status & Tools > Database tools and click on the button “Re-create Database Tools”. You may also refer to this guide: https://rankmath.com/kb/recreate-missing-database-tables/

After that, you can try adding new redirections again and see if that would work.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.