Redirects not working

#961221
  • Resolved Gemma Taylor

    3 months, 2 weeks ago

    Rank Math free

    Hi, I’ve just installed your plugin for a new WP website.

    I’ve configured the redirects, but they aren’t working. Instead users are being taken to the default 404 page.

    Please advise

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the redirects not working on your new WordPress website. Here are a few steps you can take to troubleshoot this problem:

    1. Check for Other Redirection Plugins: Ensure that you do not have any other redirect plugins installed that might be conflicting with Rank Math. If you find any, please deactivate or delete them.

    2. Review .htaccess File: Check your .htaccess file for any existing redirection rules that might be causing conflicts. You can do this by navigating to WordPress Dashboard → Rank Math SEO → General Settings → Edit .htaccess. If you see any unwanted rules, remove them and save the changes.
      edit .htaccess

    3. Update Rank Math: Make sure you are using the latest version of Rank Math, as updates often include bug fixes and improvements.

    4. Check Redirect Configuration: Double-check your redirect settings in Rank Math to ensure they are configured correctly.

    5. Clear Cache: If you are using any caching plugins, clear the cache to ensure that the changes take effect.

    If after following these steps the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Gemma Taylor

    3 months, 2 weeks ago

    Rank Math free

    There was another plugin installed (Redirects) that was working before installing RankMath. The Redirects plugin has been uninstalled and copy of the .htaccess document is below.

    RankMath was installed today, so will be the latest version.

    # BEGIN WordPress
    # The directives (lines) between “BEGIN WordPress” and “END WordPress” are
    # dynamically generated, and should only be modified via WordPress filters.
    # Any changes to the directives between these markers will be overwritten.
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteRule .* – [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    Rakibuzzaman Siam

    3 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share the redirection you created on your website in this structure?

    Source:
Redirection Type:
Destination URL:

    Or, you can share a screenshot of the redirection by using a tool like https://imgur.com/upload so that we can check this further for you.

    Looking forward to helping you.

    RankBot

    2 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Redirects not working’ is closed to new replies.