Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please try following this guide to enable only the Rank Math plugin and default theme? https://rankmath.com/kb/check-plugin-conflicts/
See if the redirection work after doing so.
I visited the source URL and indeed I am only seeing a blank page. Since there’s no content and not even a 404 prompt, it is possible that Rank Math wasn’t able to reach this page, hence, no redirection has been done.
Looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your website and we can see the redirection rule is correct but still, it is not working. We’ve even tried to redirect with the wp_redirect function but the page is not getting redirected.
We’ve shared the issue with our developer and for further troubleshooting, we need access to your FTP. Please include your FTP logins in the sensitive data section so that we can check this issue further for you.
If you’re not sure about your FTP logins, you can contact with your hosting provider for that.
Looking forward to helping you.
Thank you.
With the latest buggy version of WordPress and the error made by my hosting, you could not test the latest version of my website with the error. Wait a few hours.
Hello,
Can you please share your FTP login so we can take a closer look at the issue?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have heard from our developers and they provided a temporary fix on your test site.
They have changed the code on line 159-160 at /includes/frontend/class-frontend.php#L159
To:
if ( $redirect ) {
Helper::redirect( $this->do_filter( 'frontend/attachment/redirect_url', $redirect, $post ), 301 );
exit;
}
Our developer also added the issue on our repository and the fix will be added on our future releases.
Please keep an eye on our changelog for updates.
We appreciate your patience regarding this matter.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
I look forward to a stable release for troubleshooting. 🙂
Hello,
We are glad that we could help you with your issue and thank you so much for reporting this issue to us.
Don’t hesitate to get in touch with us if you have any other questions.
Thank you.
Hello,
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
I prefer wait a stable version. 🙂
Hello,
Absolutely. We will release it by next week.
I confirm that the path /puzzle-games/ is not redirected because Rank math is the problem. Activating the plugin, I get the white screen for that address. The strange thing is that your plugin is deactivated, the page does not have the 404 code, but it understands that it is from the /puzzle/ path even if it stays on /puzzle-games/.
Hello,
Thank you so much for the additional information you shared. We have forwarded it to our developers.
The stable release should resolve the current issue you have with the redirects.
We appreciate your time and patience on this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
