redirects

#308821
Viewing 5 replies - 1 through 5 (of 5 total)
  • Jeremy

    3 years, 1 month ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Darran

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat

    3 years, 1 month ago

    Rank Math agency

    Hello,

    I logged into your website’s admin area and upon investigating, I found that there are 2 redirects created (for each affected URL) in the redirections manager of Rank Math.

    These redirects were self-referencing and thus the issue was caused. As I disabled these redirects, the issue was fixed and the URLs are now loading properly.

    You can have a look at the screencast in the sensitive data section of this ticket.

    Hope this helps.

    Thank you.

    Darran

    3 years, 1 month ago

    Rank Math free

    Hi,
    Thank you for that. This issue is on more that the 2 examples I mentioned so how do I make sure all my pages are loading please?

    Darran

    Jaideep Asrani

    3 years, 1 month ago

    Hello,

    Please navigate to WP Dashboard > Rank Math > Redirections and disable any self-referencing redirects for the affected URLs.

    Let us know how that goes. Looking forward to your update.

    Thanks.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘redirects’ is closed to new replies.