Redirections Not updating

Hello,

We apologize for the issue you are facing with updating your redirections in the Rank Math plugin. It sounds frustrating that the changes are not being saved despite your efforts to troubleshoot.

Since you’ve already tried re-creating the database tables and clearing the cache, here are a couple of additional steps you can consider:

1. Check for Plugin Conflicts: Sometimes, other plugins can interfere with the functionality of Rank Math. Try deactivating other plugins temporarily to see if that resolves the issue.

2. Enable Advanced Mode: Ensure that you have enabled Advanced Mode in Rank Math. This can sometimes help with saving settings properly.

3. Inspect Console for Errors: Open your browser’s developer tools (usually F12 or right-click and select "Inspect") and check the console for any JavaScript errors when you try to update the redirection. This might give you clues about what is going wrong.

If none of these steps resolve the issue, we recommend replying to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

Thank you for your patience, and we hope to resolve this for you soon!

Hello,

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well:
https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Hello,

It looks like WordFence is blocking our routes.

Please follow this guide to whitelist Rank Math routes. If you need Rank Math’s API endpoint, you can find it here.

Don’t hesitate to let us know if you need help with anything else.