Redirections Not Saving - Support

Resolved Gemma Etc.
4 months, 4 weeks ago

Rank Math free

Hi guys,

I use your plugin on all of my websites, and I love it! However, I have an issue on one single website durbinrock.com, where I can’t add redirections whatsoever. They don’t save, and I’ve tried everything in your help article.

I’ve recreated missing tables, installed a previous version of the plugin, deleted my cache and browsing history, removed my AD blocker, tried the debug redirects, deleting the plugin and reinstalling, but every time I had a URL into the redirect tool it doesn’t save in the list of redirects. I’ve never had this issue with any other sites that use RankMath, so I’m very confused 😀

Viewing 7 replies - 1 through 7 (of 7 total)

RankBot
4 months, 4 weeks ago

Hello,

We apologize for the issue you are facing with redirections not saving on your website durbinrock.com. It sounds like you’ve already taken several steps to troubleshoot the problem, which is great.

Since you mentioned that you’ve recreated missing tables and tried various methods without success, it might be worth checking if there are any conflicts with other plugins or themes that could be affecting the functionality of Rank Math on that specific site.

Additionally, ensure that you are using the latest version of Rank Math, as updates often include bug fixes and improvements.

If the issue persists, please reply to this ticket with any error messages you might be seeing or any additional details about your setup. A human agent from our support team will take over and assist you further.

Thank you for your patience, and we look forward to resolving this for you!

Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math

Gemma Etc.
4 months, 4 weeks ago

Rank Math free

Hello,

I have the same plugins installed that I have on every blog I own.

Here’s a screenshot of the plugins I have installed: https://ibb.co/mCqGbBJb
Jeremy
4 months, 3 weeks ago
Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please share the detailed redirection rule you want to add in this format so we can check it:
```
Source URL:
Match Type:
Destination URL:
```
Or, you can share a screenshot of the rule you’re trying to add using this tool: https://imgur.com/upload.

Looking forward to helping you.
Gemma Etc.
4 months, 3 weeks ago

Rank Math free

Hi,

I’m trying to save multiple redirections but here’s one example:

Source URL: https://www.durbinrock.com/how-much-is-it-to-replace-a-guitar-string/
Match Type: exact (content deleted as the reason)
Destination URL: the homepage as the content has been deleted
Rakibuzzaman Siam
4 months, 3 weeks ago
Hello,

Please remove the domain name from the Source URL and try like the following:
```
Source URL: how-much-is-it-to-replace-a-guitar-string/
Match Type: exact 
Destination URL: /
```
If the issue persists, please head over to your WP Dashboard > Rank Math > Status & Tools > System Status, click the “Copy System Info to Clipboard” button, and paste it here so we can check this further for you.

Let us know how it goes. Looking forward to helping you.

Thank you.
Gemma Etc.
4 months, 3 weeks ago

Rank Math free

Removing the domain part fixed it. Strange as I never have to do this with my other sites but that works so thank you very much!

Princess
4 months, 3 weeks ago

Hello,

Glad that everything has been sorted out.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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