Redirections blank despite adding some

#1059569
  • Resolved Laura Dawaf

    3 months ago

    Rank Math free

    Hi,

    Everytime I go to add a redirect and then go back to have a look it always says there are no redirects.

    Any idea what might be the problem? Need to get redirects up urgently.

    Thanks,
    Laura

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months ago

    Hello,

    We apologize for the issue you are facing with the redirects not saving in Rank Math. Here are a few steps you can take to troubleshoot this problem:

    1. Check if the Redirections Module is Enabled: Ensure that the Redirections module is enabled in your Rank Math settings. You can do this by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Modules and confirming that the Redirections module is active.

      Enabling Redirections module in Rank Math

    2. Browser Cache: Sometimes, browser caching can cause issues with displaying updated content. Try clearing your browser cache or checking in an incognito window to see if the redirects appear.

    3. Plugin Conflicts: Other plugins may conflict with Rank Math. Temporarily deactivate other plugins to see if that resolves the issue.

    4. Check User Permissions: Ensure that your user role has the necessary permissions to create and view redirects.

    If you have tried these steps and the issue persists, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to resolve it quickly for you!

    Sources:
    How to Set Up Redirections » Rank Math

    Jeremy

    3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please navigate to Rank Math → Status & Tools → Database Tools and press the “Re-create Table” button. Here’s a screenshot for your reference:

    Rank Math support

    After that, please try adding a new redirection.

    If the issue persists, please let us know here and we’ll investigate this issue further.

    Looking forward to helping you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Redirections blank despite adding some’ is closed to new replies.