Hello,
We apologize for the issue you are facing with the redirections not working. It sounds frustrating, especially after trying to rebuild the database tables and clearing the cache.
Since you’ve already taken those steps, we recommend checking if there are any conflicts with other plugins or themes that might be affecting the redirection functionality. Additionally, ensure that your server settings allow for proper redirection.
If the problem persists, please reply to this ticket with any additional details or error messages you might be encountering. A human agent from the Rank Math Support team will take over and assist you further.
Thank you for raising this concern!
Hello,
We tried to check your website but looks like the password you’ve shared is not correct:
Please update the logins in the sensitive data so that we can check the issue further for you.
Looking forward to helping you.
Thank you.
Please try again to login.
Hello,
Unfortunately, we were not able to replicate this issue on your website. Can you please confirm which redirection is not working for you? When we tried the first redirect on your website, it was working fine.
Thank you for your patience and cooperation
It seems to be working now. I don’t know why it wasn’t working the other day.
Hello,
We’re glad that this issue is already resolved.
Please make sure that you clear your website and browser’s cache after creating a redirect to ensure that it will work properly.
Moreover, if you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
