Redirections are not created automatically anymore

#241019
  • Resolved Carina Amali

    4 years, 4 months ago

    Rank Math free

    Rankmath used to automatically create a redirection, when I changed an URL. Now I have to add it manually. Is that correct?

    Carina

Viewing 8 replies - 1 through 8 (of 8 total)
  • Jaideep Asrani

    4 years, 4 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please navigate to WP Dashboard > Rank Math > General Settings > Redirections and make sure that the Auto Post Redirect option is enabled? If it’s enabled and the issue is still there then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Carina Amali

    4 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Carina Amali

    4 years, 4 months ago

    Rank Math free

    The option was enabled. It still didn’t work.

    Jaideep Asrani

    4 years, 4 months ago

    Hello,

    Can you please share the login details here in the sensitive data section?

    Looking forward to helping you.

    Carina Amali

    4 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    4 years, 4 months ago

    Hello,

    It seems to be working fine on my end.

    Please refer to my video screencast in the Sensitive Data section.

    If the issue persists on your end, please try a different browser and let us know how it goes.

    We are looking forward to helping you with this one. Thank you.

    Carina Amali

    4 years, 4 months ago

    Rank Math free

    Ok, maybe it just doesn’t work for product URLs?

    Jaideep Asrani

    4 years, 4 months ago

    Hello,

    I checked and it is also working fine for the product URLs. Please check the screencast I have attached in the sensitive data section.

    Please check again on your end and let us know if the issue persists.

    Looking forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Redirections are not created automatically anymore’ is closed to new replies.