Redirections and blank pages

#82068
  • Resolved Sylvia Skinner
    Rank Math free

    Hi – I’m using rank math premium.
    There is an issue with the redirections.
    I’ve been updating my pages and posts and there seems to be loops that keep happening.
    Half my posts disappeared from my site.
    Managed to get the posts back by going back to a backup and exporting the missing posts – then imported on them to the present site. I stayed up all night to complete it all.

    Can you please help me???? I was using yoast but have been trying rank math to see if I should change over.
    I like Rank Math but I’m worried about these redirections and the blog keeps wanting to redirect.
    I changed the name of the blog too.
    So all my changes must be causing an issue.

    Sylvia

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  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you share some of the affected URLs and the steps to replicate the issue.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Redirections and blank pages’ is closed to new replies.