Hello,
I installed the Health Check and Troubleshooting plugin and found a conflict between your theme and the Rank Math plugin. When I activated the default Twentytwenty theme with Rank Math while in troubleshootng mode, the redirects and 404 page started functioning as expected. The issue also seems to only affect existing redirections as new redirections are created without any issues.
Please may you check your theme settings for any settings that might affect 404 redirects. You can ask the Autoride theme support for assistance.
Hope that helps. Please let us know if you have questions.
I cannot see your last reply
I downloaded this plug in, set it up, ran it and now I can’t get back to my ain page on my website. How do I fix that? I disconnected through my account here, but can’t back to my plug-ins to deactivate it on my site.
Hello @markvalerio,
Kindly check the last reply here and let us know if you are able to address the issue with your theme provider first.
@heatherdiguglielmo,
Thank you for reaching out to us and bringing your concern to our attention.
Could you please look for the recent error log after you install the plugin? This will help us determine what causes the issue.
Looking forward to helping you on this one.
Yes i do have some questions!!!!
I find this support very ‘unsupportive’ !!!! I had to tell you what to look and where to go and only after 2 weeks you have finally reproduced the problem. Now you found the problem, and blaming the the,e. Yet it’s not the theme as if it was the theme, the issue wouldn’t be replicated with the child theme AND you saying this without a log, which only the latter would actually give you the outcome!!!!
NOW YOU EITHER HELP ME SOLVE THIS, OR THE SAME TWO WEEKS YOU ARE WASTING AND DAMAGING A BUSINESS, I WILL INVEST THE SAME EXACT TIME TO SHOW EVERYONE WHAT IS RANKMATH! INSTEAD OF SPAMMING ME WITH BS ASKING TO BUY THIS UTTER DISGRACE!
HONESTLY I’LL GIVE YOU LAST 24 HOURS, THEN NOT ONLY I WILL REMOVE YOUR PLUGIN FROM OVER 30 PROPERTIES, I WILL MAKE SURE EVERYONE SEES WHAT RANKMATH REALLY IS!
24HOURS I SWEAR! MY PATIENCE IT’S OVER! I’M EXPERIENCING MASSIVE DAMAGES AND LOSING A CLIENT!!!!
YOUR OPERATORS OR WHOEVER ENTERED THE SITE TO TEST EVEN FORGOT TO PUT THE SETTINGS OF THE REDIRECTIONS BACK ON A LIVE WEBSITE!!!! ARE YOU JOKING ME?!?!!!!
I NEED IMMEDIATELY A MANAGER TO CONTACT ME AT M***@M************
THIS WILL GO LEGAL.
ALSO NEED A LEGAL ADDRESS TO SEND A S.AR. (SUBJECT ACCESS REQUEST) AS PER GDPR!
NOW YOU HAVE CROSSED THE LINE! YOU DON’T JUST PLAY WITH BUSINESS LIKE THIS!
YOU DON’T SEND ME THE DETAILS TOMORROW MORNING YOU’LL RECEIVE A LETTER FROM MY LEGALS!
YOUR NEXT ANSWER BETTER BE A DEFINITE SOLUTIONS AND FROM THE HANDS OF A MANAGER1
YOU ARE A JOKE HONESTLY!!!! YOU ARE A JOKE! BLAMING A THEME, WHEN SINCE LAST UPDATE YOUR STUPID PLUGIN DOESN’T WORK! INSTEAD OF ADMITTING YOU HAVE A FAIULT!! !IN FRONT OF THE LAW YOOU MUST ADMIT THIS AS IM ALSO INVESTING MONEY IN A PROFESSIONAL DEVELOPER WHICH WILL BE YOUR LEGAL CASE! IGNORANTS!
AND YOU ARE CATEGORICALLY NOT AUTHORIZED FROM THIS EXACT MOMENT TO EVEN ENTER THE WEBSITE!!!!!!!! YOU INCOMPETENTS! IF I DETECT YOUR IP ON THE SITE, WILL BE AN ADDON TO THE LEGAL CASE IM ALREADY PREPARING AGAINST YOU!
Hello,
Sorry if you are experiencing these errors. We would love to help you further and let our senior support or the dev team check your website if you would still allow it.
Since we are working on tickets from bottom to top, I suggest that instead of creating a new reply to add additional information, we can use the edit post instead to avoid bumping the ticket to the top of the forum.
Looking forward to getting your permission to troubleshoot this issue and check the site for you.
We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
