Redirection setup issue

Hello,

I apologize for the issue you are facing with setting up redirections on your site. Since you mentioned that you have the latest version of the Rank Math SEO plugin installed, here are a few steps you can follow to troubleshoot the redirection setup:

1. Check for Conflicts: Sometimes, other plugins or themes may conflict with Rank Math. Try deactivating other plugins temporarily to see if that resolves the issue.

2. Clear Cache: If you are using a caching plugin, clear your cache and check if the issue persists.

3. Debug Redirection Feature: You can use Rank Math’s debug feature to identify any issues with redirections. More information on this can be found in our Solving Redirection Issues guide.

4. Self-Diagnosis: Perform a self-diagnosis as outlined in the same guide to check for any underlying issues.

If these steps do not resolve the problem, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

Hello,

Please head over to your WP Dashboard > Rank Math > Status & Tools > System Status, click the “Copy System Info to Clipboard” button, and paste it here so we can check this further for you.

Looking forward to helping you.

Thank you.

Hello,

In this case, we might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

You’re using an outdated version of the Rank Math PRO plugin on your site; However, the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

The issue will be fixed once you use the latest version of the Rank Math plugin or deactivate it since there’s no active subscription on your account.

Looking forward to helping you.