Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
I’ve tried checking the image you have provided, and it seems that it is already redirecting. Here’s a screencast for your reference:
https://i.rankmath.com/Hh0gdR
I’ve also tested some .jpg and .py redirections you have, but couldn’t replicate the issue. Could you please confirm if this issue is already resolved?
Looking forward to helping you.
Thank you.
Hi Reinelle, thank you for your support.
In this moment, that redirection seems to be working.
But I see several 404 errors on this:
wp-content/uploads/2019/06/odoo-raspberry-featured-image-1.jpg > https://peppe8o.com/wp-content/uploads/2019/06/odoo-raspberry-featured-image_2.jpg
I also still have a lot of strange 404 error hits on https://peppe8o.com. This is my home page and I don’t expect 404 errors here…
Hello,
I’m sorry to hear that you are still having 404 errors.
You might want to check the support link below for the complete instructions on how to fix certain types of 404 errors:
https://rankmath.com/kb/fix-404-errors/
Please read through the instruction and let us know if there is anything you need further assistance with.
Cheers,
Hi Cris. That guide is to analyze 404 errors and create redirections. I have different problems:
– redirections are not working correctly
– strange 404 errors (like those related to https://peppe8o.com home page)
I can’t find steps from that guide which can help me solving my issues
Hello,
Thank you for the follow-up, and apologies for the delay.
I’ve checked the image link you have provided, and it is indeed getting an error 404.
The redirection setup was regex, and changing it to exact didn’t fix this issue. However, I’ve already raised this to our dev team for further checking to investigate that specific redirection is not working.
We will get back to you shortly and would really appreciate your kind patience regarding this matter.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Hi Reinelle.
Thank you for your support, but I really need to solve by tomorrow. I don’t exactly know if caused by redirections or wrong settings from my setup, but in this moment I’ve lost too much organic traffic in last week and I need to rollback to previous config if I can’t find a solution by tomorrow. I really love your plug in approach, but I have to follow results..
Really sorry, guys. Can’t continue with this problem.
I will try again with Rank Math in future, but for the moment I have to rollback.
Thank you for your support
Hello,
Thank you for the update. We apologize for the delay and inconvenience.
If you wanted us to further debug the issue in the near future, please don’t hesitate to contact us anytime by creating a new ticket to assist you.
Looking forward to helping you.
Thank you.
