Redirection not working

#1120074
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 day, 21 hours ago

    Hello,

    We apologize for the issue you are facing with the redirection not working. Here are a few steps you can take to troubleshoot the problem:

    1. Check .htaccess File: Ensure that there are no conflicting rules in your .htaccess file. You can edit this file directly from your WordPress dashboard by navigating to WordPress Dashboard → Rank Math SEO → General Settings → Edit .htaccess. Make sure your redirection rule is correctly placed after #END WordPress to avoid being overwritten.

      Navigate to edit .htaccess

    2. Verify Redirection in Rank Math: If you have set up the redirection using Rank Math, double-check the settings to ensure that the source URL is correctly configured and that there are no additional rules that might be causing conflicts. You can view your redirects in Rank Math under the Redirections section.

      More than one redirection

    3. Clear Cache: If you are using any caching plugins or server-side caching, clear the cache to ensure that the changes take effect.

    4. Test with Different Browsers: Sometimes, browser caching can cause issues with redirection. Try accessing the old URL in an incognito window or a different browser.

    If you’ve tried all these steps and the issue persists, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Jeremy

    17 hours ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please try using /service (with a slash in the beginning) instead as your source URL.

    If that doesn’t work, head over to your WordPress Dashboard → Settings → Permalinks and save the settings page without changing anything.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

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