redirection not working

#514759
  • Resolved brand sagas

    2 years, 9 months ago

    Rank Math free

    I just installed RankMath and imported all the redirections from the Redirections plugin (which is now deactivated).

    As far as I can tell, things are set up correctly. For example, I have Redirections activated on the Dashboard / Modules page and I believe I have all the settings correct in the Settings (Dashboard / SEO Settings) under Redirection.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jeremy

    2 years, 9 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    According to the details you provided, it seems that there was a reason why the Rank Math redirections table was not created.

    For initial troubleshooting, please click this button in Rank Math > Status & Tools > Database Tools:
    https://rankmath.com/kb/rank-math-status-and-tools/#recreate-missing-database-tools

    Once done, clear your website’s cache and re-import the redirections in Import & Export tool:
    https://rankmath.com/kb/import-redirects/#redirection

    If that won’t work, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    brand sagas

    2 years, 9 months ago

    Rank Math free

    [MOVED TO SENSITIVE DATA SECTION]

    t************@g********

    brand sagas

    2 years, 9 months ago

    Rank Math free

    after installing rankmath

    i can’t able to see robots.txt and sitemap.xml

    Please find the screen shot

    https://ibb.co/zHj5Zk6

    https://ibb.co/DKz9mF3

    Rakibuzzaman Siam

    2 years, 9 months ago

    Hello,

    1. I checked your site but didn’t find any redirection set under Rank Math Redirections. I’ve clicked Re-create Missing Database Tables from on your site. Now you can try to set new redirection on Rank Math.

    2. Upon checking your /sitemap_index.xml and /robots.txt it seems like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how it goes.

    Thank you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘redirection not working’ is closed to new replies.