Redirection not saving

#239418
  • Resolved Denis Mccaul

    3 years, 4 months ago

    Rank Math free

    Hi, I just switched from Yoast to Rank Math on one of my development websites https://wordpress-345650-1963291.cloudwaysapps.com/ that will soon be changing to https://horizonsmontessori.ie/ and…

    I tried to add a redirection in Rankmath but after entering the redirection it does not save when I click Add Redirection and it just returns to the Add Redirections empty box.

    I googled the issue and many others seem to have had the same problem when a database table is missing after installing the plugin?

    I followed what they said and uninstalled Rankmath and reinstalled but same problem.

    I have had to install the Redirection plugin and the three redirects I wanted to add are on that currently.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anjana Vijayan

    3 years, 4 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thank you

    Denis Mccaul

    3 years, 4 months ago

    Rank Math free

    Hi, I followed all the instructions you gave re troubleshooting, and I made this Loom video showing the issue, I still cannot solve it
    https://www.loom.com/share/30346b541b784468b8331befb9f384bb

    Ankit

    3 years, 4 months ago

    Rank Math business

    Hello,

    We created the missing redirection tables on your website and tested inserting a dummy redirection and it seems to be working fine.

    Could you please verify this from your end and report back to us?

    Looking forward to helping you. Thank you.

    Denis Mccaul

    3 years, 4 months ago

    Rank Math free

    Hi, I can confirm that redirections are now working. I see that missing redirection tables is an issue that has happened to others installing the plugin, how can I avoid this issue happening again on another install? I had previously installed the plugin via ftp after downloading from the wordpress repository to try and fix the problem but that didn’t resolve the issue. Thank you for your help

    Jeremy

    3 years, 4 months ago

    Hello,

    Please ensure that all systems are up to date, including Rank Math. You may check our plugin requirements here to ensure that Rank Math works properly: https://rankmath.com/kb/requirements/

    If this issue happens to you again, attempt to re-create the database tables by heading over to your WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click on the button “Re-create Tables”.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Redirection not saving’ is closed to new replies.