Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This issue is likely stemming from a conflict with one of your installed plugins. Would you mind performing these steps to identify the culprit: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
I have checked with the health check plugin and even when rank math is enabled along with an mts theme, still can not add any redirection…
Hi Richard,
Thanks for the follow up.
Please share some FTP access as well so that we can investigate this issue further.
Sazzadul, please create a new support ticket and edit the first post and add some temporary admin access so that we can take a closer look at your settings.
I am looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
HI Richard,
Apologies for the delay.
We are looking into this and we’ll get back to you in a short while.
Your continued patience is highly appreciated.
Hi again,
Are you working on it atm? We’ve got a database error on site.
Thanks
Hey,
We are not working on it at the moment.
The issue might be due to something else.
Hello,
I logged into your site and I see the issue. Some fields in the redirection table were missing which was causing problem. Did you alter/change any table created by the Rank Math plugin?
I fixed the issue on your site by removing the redirections table and reactivating the Rank Math plugin.
Hope that helps. Thank you.
Thanks but got the same error message again regarding the databases… have to deactivate it until you can have another look as it is a live site with quite a bit of traffic and the owner isn’t happy about it 🙂
Hello,
Where are you getting the database errors? There is only 1 Redirection rule on your site which seems to be working fine.
Looking forward to helping you. Thank you.
Please check any of the articles
i had to disable to plugin as the advertisers will review the site tomorrow (26 JUN) so don’t want them to see an error message 🙂
can you please get back to it after Friday?
thanks
Hi,
Sure thing.
Please ping us here when you want us to take a look.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
