Hello,
We apologize for the issue you are facing with the redirection feature in Rank Math. It sounds frustrating that the "Add New" button is not functioning and that you’re having trouble with CSV imports.
Here are a few steps you can take to troubleshoot the issue:
- Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin, as older versions may have bugs that have been fixed in updates.
- Check for Conflicts: Since you’ve already disabled caching and JavaScript optimizations, consider temporarily deactivating other plugins to see if there’s a conflict causing the issue.
- Review CSV Format: When importing CSV files, ensure that your file includes at least the required columns: source and destination. If you miss adding these, you will receive an error message. You can refer to our guide on how to manage redirects via CSV for more details on the correct format.
- Error Messages: If you receive specific error messages when trying to import, please include those in your reply so we can assist you better.
If the problem persists after trying these steps, please reply to this ticket with your site URL and any error messages you are encountering. A human agent from our support team will take over and provide further assistance.
Thank you for raising this concern, and we hope to resolve it for you soon!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
