redirection error

#343486
  • Resolved Tony Ruggia

    3 years, 10 months ago

    Rank Math free

    Hello,

    I own a website called elitehealthyliving.com
    I have been using your Rankmath SEO plugin for over two years now.

    In the past week, something happened to my site where my homepage link elitehealthyliving.com get redirected to elitehealthyliving.com/health. After an arduous investigation as to the cause of this, it was narrowed down to your plugin.

    If I activate your plugin, my homepage is redirected to my Health Category. When I deactivate your plugin my homepage is ok,

    I did not change anything in the Rank Math Seo, so I do not understand why if I leave the plugin activated my Homepage automatically redirects to elitehealthyliving.com/health.

    In other words, elitehealthyliving.com no longer exists. There seems to be a bug. This just happened in the last week.

    If I leave your plugin activated then all new posts I publish are no longer shown on my home pagelike before. It only shows my Health Category posts.

    There are no redirections in place for this. This redirection is some kind of bug. The only way my site will look normal is if I deactivate the Rankmath plugin.

    Can you please look into this? There is absolutely some kind of bug here. I cannot leave the plugin deactivated. This is not right!

    Please let me know what I should do. Thank you for your time and attention to this matter.

    Sincerely,

    Tony Ruggia

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jaideep Asrani

    3 years, 10 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tony Ruggia

    3 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    3 years, 10 months ago

    Hello,

    There were some corrupted blank redirections in the Redirection module:

    I deactivated them and now the homepage URL is working fine even when Rank Math is active.

    Please check and let us know if you need any other assistance.

    Thanks.

    Tony Ruggia

    3 years, 10 months ago

    Rank Math free

    Wow. Thank you very much. I don’t what was wrong with it, but it seems to be fixed.

    Thank you very much for the incredible support. Thank you for fixing this issue.

    Have a wonderful day!!!

    Regards,

    Tony Ruggia

    Azib Yaqoob

    3 years, 10 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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