Redirection created without permission

#80351
  • Resolved Carlos Serra
    Rank Math free

    I had created a url https://casita.cat/activitats without problem and it was included in the sitemap. Yesterday I realized that this url now redirects to home and in pages the url has changed to https://casita.cat/activitats-3, I try to edit it but it returns to / activitats-3. In the section of RankMath redirections I had some made (they were not related to the one I comment) and I have deactivated them in case they had any relationship, but nothing remains the same. Any ideas to fix it?

    Thank you very much

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    I have checked and even with Rank Math disabled (so no redirections working), you are being redirected. So it would seem like one of the plugins you have is doing that redirection.

    To determine which one, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    I’m working on it, at the moment I can’t find the culprit

    Hello,

    You can create a staging site(not to affect live site) and then one by one deactivate the active plugins and switch to a default theme until you find the cause of this.

    Hope this helps
    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Redirection created without permission’ is closed to new replies.