Redirectin Not Working

Hello,

We apologize for the issue you are facing with the redirection not working as expected. Since you mentioned that other redirects are functioning correctly, let’s troubleshoot the specific URL you provided.

Here are a few steps you can take to resolve the issue:

1. Check the Redirection Settings: Ensure that the redirection for https://rankmath.com/wp-content/uploads/2024/03/image-4.png tohttps://rankmath.com/wp-content/uploads/2024/03/image-4.png is correctly set up in Rank Math. You can do this by navigating to Rank Math SEO → Redirections and verifying the settings for that specific redirect.

2. Look for Conflicting Redirects: Sometimes, multiple redirects can conflict with each other. Check if there are any other redirects that might be affecting this URL. You can review all your existing redirects in Rank Math to see if there are any overlaps.

3. Clear Cache: If you are using a caching plugin or service, clear your cache to ensure that the changes take effect. Sometimes, cached versions of your site may not reflect the latest changes.

4. Check .htaccess File: If you have made any manual changes to your .htaccess file, ensure that they are not conflicting with the Rank Math redirection rules. You can edit your .htaccess file directly from the WordPress dashboard under Rank Math SEO → General Settings → Edit .htaccess.

5. Test the Redirect: After making any necessary adjustments, test the redirect again to see if it works as intended.

If you have gone through these steps and the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for bringing this to our attention!

Hello,

We checked your page and we can see it is getting redirected to your homepage. In this case, can you please confirm if you’ve created any other redirections on your website for this page?

If you’re not able to find this, you can enable the Debug Redirections option from WordPress Dashboard > Rank Math > General Settings > Redirections to find out the redirection: https://rankmath.com/kb/general-settings/#debug-redirections

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.