Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
You have typed your www URL wrong. You have inserted a ‘\’ before ‘.es’. Please check and correct that. Let us know if the issue persists.
We really look forward to helping you.
Hi,
I deleted the slash and the issue persists.
Take a look:
https://recordit.co/pYbciTbBJO
How can I solve the issue?
Thanks!
Hello,
Thank you for that additional information, and sorry for the delay.
I’ve checked your .htaccess, and it seems that you have repeated the code to redirect the non-www to www code after the # END WP Rocket line. Could you please remove that and check again? You can use this tool as well.
If the issue persists, you can also get in touch with your web host as they are in a better position to check your .htaccess and help you redirect your site to the WWW version.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
HI,
I made that change and it is not working.
I also got in touch with Cloudways, which is very my site is hosted, and they site the issue is not on the server. It must be in WordPress.
They do not offer any help. Any ideas?
I also deactivating WP Rocket but no use.
Can you help?
Thanks!
Hello,
Thank you for the update, and sorry for the delay.
I’ve checked your site, and it seems that the redirection is already working fine. You can check this tool as well.
If it’s still showing in the SEO Analysis as an error, please head over to Rank Math > Status & Tools > Database Tools > and click the Clear SEO Analysis button.
Once done, clear your website’s cache and head over to the SEO Analysis tab in Rank Math to start the Site-wide Analysis again.
I hope that helps. Thank you, and looking forward to your update.
Hi,
I tried what you suggest. Take a look here:
https://recordit.co/B2ioJzAk4h
I clean the the SEO data, then I purge cache on WP-Rocket and then run the analysis again.
Same issue appears. Your analysis tells me the redirection does not work.
Let me know.
thanks
Hello,
I have checked your site with our external SEO Analyzer https://rankmath.com/tools/seo-analyzer/ and it is not showing WWW Canonicalization error.
Your browser cache might be causing the issues on your website SEO Analysis.
Please clear your browser cache > login into your website > Clear SEO Analysis cache > re-run the SEO Analysis.
I hope this helps. Looking forward to helping you.
I followed the steps and the issue persists 🙁 Rank Math does not recognize the inside WordPresss
Hello,
Thanks for getting back.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I just gave you access to my WordPress.
There is one more issue. I connected SearchConsole to Rankmath but no statistics appear on the dashboard.
Can you please take a look too?
Thanks!
Hello,
Thank you for the update, and sorry for the delay.
I’ve checked your site, and it seems that the error for WWW Canonicalization is already fixed. Please see the screenshot in the sensitive data section.
This seems to be an issue with your website or browser’s cache. Could you please try using a different browser?
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
