Hello,
We apologize for the issue you are facing with the redirects section. The error message indicating a critical error on your website could be due to several reasons, including conflicts with other plugins or themes, or possibly an outdated version of Rank Math.
Here are a few steps you can take to troubleshoot this issue:
- Update Rank Math: Ensure that you are using the latest version of Rank Math. An outdated version may cause functionality issues.
- Check for Plugin Conflicts: Temporarily deactivate other plugins to see if the issue persists. If the error goes away, reactivate them one by one to identify the conflicting plugin.
- Theme Conflicts: Switch to a default WordPress theme (like Twenty Twenty-One) to check if your current theme is causing the issue.
- Enable Debugging: You can enable debugging in WordPress to get more details about the error. This can be done by adding
define('WP_DEBUG', true); to your wp-config.php file.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for raising this concern!
Hello,
You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.
If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Having an error log will help us determine what is causing the critical error.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
