I can acess the add plugin area
and inside the add plugin area I was allowed to activate Rank math by calling the rank math at the searche and at that time I enter the plugin page
https://www.culturalkids.pt/wp-admin/plugins.php?plugin_status=all&paged=1&s
but I’m still getting the 404 error when I press “plugins” at the dasboard
And all this issues with 404 error started after the redirection attachement issue
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please confirm if you have resolved the issue since you mentioned in your last reply that you have gained access?
If not, we would like to troubleshoot directly on your site but it may cause some downtime. In case this happens, we could revert back your site to a working state using FTP. Can you please provide your FTP logins in the Sensitive Data section as well?
We are looking forward to helping you.
Hello Jeremy,
Thanks for your attention, everything seems good now, but I’m not so confident about the future, the issues with 404 error started after the redirection attachement been turn off.
let me know if anything could be done to prevent future issues
Kind regards
JP
Hello,
Thanks for your reply.
We’re glad that the issue is resolved now.
If you face the issue again in the future, please provide us with your website and FTP logins as we would further investigate the issue.
Also, if you have another question, please feel free to reach out, and it will be our pleasure to assist you.
Thank you.
Ok, many thanks to all of you
Hello,
You’re welcome.
If you have another question, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
