Redirect problem of link outside Wordpress

#60063
  • Resolved Jerome Labarbe

    4 years, 6 months ago

    Rank Math pro

    Hi,

    I couldn’t a solution of my problem in the present tickets.

    I link to a folder outside wordpress (eg : domain.com/my-folder). But Rankmath redirect it to homepage. If I disable plugin it works fine.

    Any idea ?
    thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd

    4 years, 6 months ago

    Rank Math free

    Hello Jerome,

    Thanks for getting in touch with us.

    Please enable the redirection debugging at WordPress Dashboard > Rank Math > General Settings > Redirections.

    Then, visit the source URL to know exactly why it is getting redirected. You will get an interstitial page showing details about your redirect.

    If your target URL is a 404, you much check the fallback setting for 404s at WordPress Dashboard > Rank Math > General Settings > Redirections.

    Make sure it is set to Default 404.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Jerome Labarbe

    4 years, 6 months ago

    Rank Math pro

    Hi, thanks for fast reply !

    I already enabled debug. It says redirecting to homepage.
    And fallback behaviour is set to homepage.

    The question is why is it redirecting? Without redirection enabled link works fine…

    thanks for your help

    Alberto

    4 years, 6 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Redirect problem of link outside Wordpress’ is closed to new replies.