Redirect Orphan Attachments Issue

#301937
  • Resolved Joe Allen

    3 years, 2 months ago

    Rank Math free

    Hi,

    I’ve found a problem with our site, where our CRM pages have some links that no longer work after installing the RankMath plugin.

    Our customer user dashboard is contained within a page with the default website theme (so there is not a page to edit as such). When a user clicks on their “profile” link within the CRM user dashboard, they are redirected to the website homepage.

    I think the issue is with the Redirect Orphan Attachments link, as I have tested removing the link we added here (homepage link) and the profile link then brings up a blank page.

    This is the profile link that is built into our CRM user dashboard (amember dashboard):
    https://www.astranti.com/amember/profile

    Other pages with the same type of URL seem to work fine, it’s just this page.

    How can I go about resolving this?

    Thanks,

    Joe

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    3 years, 2 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked the link you have shared, and it is redirecting to your homepage.

    Could you please try to deactivate the Rank Math plugin temporarily and check if the profile page is still showing a white/blank page?

    If not, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Joe Allen

    3 years, 2 months ago

    Rank Math free

    Hi,

    When I deactivate RankMath plugin, the profile page shows as it should do.

    I’ll enter the secure info now for you.

    Thanks,

    Joe

    Prabhat

    3 years, 2 months ago

    Rank Math agency

    Hello,

    I logged into your website’s admin area and I was able to replicate the issue.

    Upon investigating, I found that you also have an image attachment page with the same slug as the affected URL (i.e, /profile).

    Since the attachments are redirected to the homepage and there are two pages with the same slug, the affected URL was also redirecting to the homepage.

    As I slightly modified the slug of that image attachment page, the issue was fixed and the page opened properly.

    Please have a look at the screencast in the sensitive data section of this ticket.

    Following the screencast, you can change the slug of the attachment page to fix the issue.

    Hope this helps.

    Thank you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Redirect Orphan Attachments Issue’ is closed to new replies.